Platform Privacy Policy 1184 — User Data Protection
User privacy is a priority at 1184. This document explains what information we collect, how we use it, how we protect it, and your rights as a user in Malaysia. Please read carefully before using our services.
Last updated: 2026
1. Information Collected by the Platform
When you register or use the 1184 platform, we collect several categories of information to ensure our services run smoothly and securely. This information is collected directly from you or automatically during your use of the platform.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is required to verify your identity, protect your account from unauthorised access, and comply with applicable legal and regulatory requirements.
Device & Browser Information
We collect technical information such as device type, operating system, web browser type and version, IP address, and timezone settings. This data is used to identify suspicious activity, verify login sessions, and ensure the platform displays correctly on your device.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information relating to the payment method used — including bank account numbers (in partially masked format), account holder names, and transaction records. We do not store full card numbers or payment security details directly in our systems.
Usage Data
We record platform usage activity including games played, session duration, betting records, and interface interactions. This data is used for platform improvements, fraud detection, and to help our support team resolve reported issues.
2. How We Use Your Information
All information collected by 1184 is used for legitimate purposes and limited to what is necessary for operations. We do not use user information for purposes unrelated to the services provided.
- Verifying user identity and preventing identity fraud.
- Processing MYR deposits and withdrawals securely.
- Providing accurate customer support whenever you contact us.
- Analysing usage patterns for the purpose of continuous platform improvement.
- Complying with applicable legal and regulatory obligations.
- Sending important account notices such as transaction confirmations and security alerts.
We do not use your information for third-party advertising purposes or sell it to any other company without your explicit consent.
3. Cookies & Tracking
1184 uses cookies and similar tracking technologies to enhance the user experience and maintain login session security. Cookies are small text files stored in your browser when you visit the platform.
The types of cookies we use include:
- Session cookies — automatically deleted when you close your browser; used to maintain your login status during an active session.
- Preference cookies — saves your preferences such as language and display settings so you do not need to reconfigure them on every visit.
- Security cookies — help identify suspicious access attempts and protect your account from automated attacks.
You can configure your browser to reject cookies, but this may affect certain platform functions including the ability to stay logged in.
Privacy Policy Contents
- Information Collected
- Purpose of Use
- Cookies & Tracking
- Storage & Security
- User Rights
- Policy Changes
Have questions about your data privacy? Get in touch with our team.
FAQ4. Data Storage & Security
1184 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. This ensures that sensitive information such as passwords and payment details cannot be intercepted during transmission.
User data is stored on protected servers with strict access controls. Only authorised personnel may access personal information, and only when required for legitimate operational or customer support purposes. All internal access is logged and regularly monitored.
While we take reasonable security measures, no system can guarantee absolute security. Users are also responsible for keeping their account passwords confidential and for not accessing the platform over unsecured public networks without appropriate protection.
Sharing with Third Parties
1184 does not sell or rent users' personal information to third parties for commercial purposes. Information may be shared only in the following limited circumstances:
- Authorised payment processors for handling MYR deposit and withdrawal transactions.
- Relevant authorities when required by law or court order.
- Third-party technical service providers who assist in platform operations, subject to strict confidentiality agreements.
In all cases above, third parties are only granted access to the information necessary for the specific purpose and are not permitted to use it for any other reason.
5. User Rights Over Personal Data
As a 1184 platform user, you have certain rights regarding the personal information we hold about you. We respect these rights and will process any related requests in a timely manner.
Right to Access
You have the right to request a copy of the personal information we hold about your account. This request can be submitted via our support email and will be processed in accordance with standard identity verification procedures.
Right to Correction
If you find that any information we hold is inaccurate or outdated, you have the right to request a correction. Some details such as your full name can be updated directly through your account settings, while others may require an additional verification process.
Right to Deletion
You may request the deletion of your account and personal data when you stop using the 1184 platform. However, certain financial records and transaction history may need to be retained for a specified period to comply with legal and financial audit requirements. We will inform you of which data will be deleted and which will be retained, along with the applicable retention period.
6. Policy Changes & How to Contact Us
Privacy Policy Changes
1184 reserves the right to update or modify this privacy policy at any time. Users will be notified of any significant changes via in-platform notices or email. The updated date shown at the top of this document reflects the latest version currently in effect.
Continued use of the platform after any changes to the privacy policy are published will be considered acceptance of those changes. We encourage users to review this page periodically to stay informed of any relevant updates.
Contact Us About Privacy
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact the 1184 support team by email at [email protected]. Clearly state the purpose of your enquiry along with your relevant account information so we can respond accurately and efficiently.
For other general enquiries about the platform, you can refer to our FAQ section, which contains answers to frequently asked questions about accounts, payments, and platform usage.
Support email: [email protected]
Your Privacy, Our Priority
1184 is committed to protecting every piece of information you entrust to us. Register an account today and enjoy a safe, responsible online entertainment experience in Malaysia.